Bringing it all together: Our 2019 Objectives and Our Christian Core Values

It’s coming to that time of year when we look back at what we’ve accomplished and look forward to what the next year will bring. Our Christian Core Values of Faith Inspired, People First, Service Excellence, Responsible Stewardship, and Generous Hearts will always guide our annual objectives. In 2019, we identified two objectives we wanted to laser focus our energies and resources on.

The first, and most important, objective was simply called Workforce Excellence. What does this mean? It is about the employee experience at LSS. From recruitment to retention, we must get it right. A stable workforce is not only important to the financial health of the organization, but an employee’s work experience at LSS should be evidence of our Christian Core Value of putting People First. We are also a people-based organization. The Service Excellence provided to older adults in our care is only as good as our people providing it. Each of you are our most valuable asset! I want you to know that your experience as an employee of LSS is second to none. The work started in 2019 around Workforce Excellence will continue to be a key objective for us in 2020.

Our second objective was to complete the project we began in 2018 of developing a new Assisted Living Model to better serve our residents. As Responsible Stewards of the resources LSS has been blessed with, and as the senior living industry changes, this new model will keep LSS competitive, especially in the Assisted Living space. I’m so proud of the team that is getting this two-year project across the finish line!

These objectives are both examples of the Generous Hearts I see at work across LSS. It takes a Generous Heart to share your skills, talents and abilities to achieve our goals. 

In this season of Thanksgiving, I’d like to take this opportunity to thank you all for the work you do in living out our Christian Core Values and our Christian Mission each and every day.

John Kotovsky
CEO
Lutheran Senior Services