Lessons Learned

Ever heard the saying “Lessons repeat until they’re learned”? Or the quote from Albert Einstein, “Insanity is doing the same thing, over and over again, but expecting different results”?

Both of these quotes drive home the importance of documenting lessons learned from executing projects. Lessons can be comprised of positive and negative experiences. Sharing the lessons learned among project team members prevents organizations from repeating the same mistakes and gives them the advantage of establishing best practices.

The graphic below outlines the process the LSS Innovation, Project Coordination, and Decision Support (IPCDS) team uses when capturing a project’s lessons learned.


IPCDS also considers these three questions:

  • What went right?
  • What went wrong?
  • What needs to be improved?

In summary if something is worth doing, it is worth doing right. And what better way to ensure something is done right than to learn from past mistakes and successes and repeat the process?