Project Types and Methodology

Most LSS projects fall into one of the following project categories:  Strategic, Tactical, Operational, or Other. All projects, regardless of type, should be linked to LSS’ long-term strategy or an annual objective, to justify the need for the project. The IPCDS team manages Strategic and Tactical projects, while Operational or Other projects are the responsibility of the department where the project originated.

Strategic Projects

These projects are aligned with X-Matrix long-term strategic objectives and involve modifying the long-term organizational strategy. Following are the key mechanisms that comprise a Strategic Project type:

·      Long-term (>12 months)

·      Far-reaching, organization-wide impact

·      Project Oversight:  IPCDS PMO

·      Examples: Acquisitions (i.e. Mercy SNF), IT Systems Implementation (i.e. Electronic Health Record), Service Line Changes (i.e. Improve Assisted Living Margins)

Tactical Projects

These types of projects support strategic projects identified on the X-Matrix. Tactical projects are short-range and require cross-functional collaboration. The following key mechanisms comprise a Tactical Project type:

·      Short-term (6-9 months)

·      Smaller-scale organizational impact

·      Project Oversight:  IPCDS PMO

·      Examples:  outsourcing operations (such as laundry outsourcing at 8 Communities), staffing level evaluation (i.e. AL Staffing Changes), product pricing evaluation (i.e. Assisted Living competitive analysis and pricing changes)


These types of projects are department or community specific. IPCDS will typically not manage this type of project, but will provide guidance and support. The following are a list of key mechanisms that comprise an Operational Project type:

·      Short-term (<6 months)

·      Minimal organizational impact

·      Project Oversight:  Department-Specific Manager

·      Examples: CareConnect Inbox, ADT & Therapy projects, IL Volunteer Database, Kronos v8.1 Upgrade


These projects are unplanned, often urgent in nature, and based on either quality or regulatory issues.  IPCDS will provide guidance to assist with project management on a case-by-case basis, for this type of project:

·      Short-term (<6 months)

·      Organizational impact can be small-scale, or larger-scale

·      Project Oversight:  Department-Specific Manager

·      Examples:  Resident Falls Improvement

Project Steering

The LSS Strategy Steering Committee is the most senior decision-making body for Strategic Projects, and helps steer projects from start to completion.

The role of the committee is to deliberate, make decisions, advise, provide strategic oversight, and serve as the primary advocate for all assigned strategic projects.

The next level of decision-making falls to the Community Operations and Enhancement (COE) Committee. The role of the COE Committee is to define and approve Tactical Project opportunities that align with the organization’s Strategic Projects.

In summary, the Strategy Steering and COE Committees are fundamental parts of well-functioning projects and serve as important points of escalation and decision-making in the Project Management Lifecycle.

For more information about project types or anything project management related, download our PMO Handbook (on LSSLINK).