The HELP you need from the HELPDESK! Plus Helpdesk Holiday Hours.

The IT Helpdesk is your one-stop tech shop for Workday and Kronos, as well as more typical IT issues. Email and phone inquiries to the IT Helpdesk will help you with access and support.

Regular Helpdesk business hours are Monday through Friday, 7:30 a.m. to 5:00 p.m. You can contact the IT Helpdesk at 314.446.2400 or helpdesk@lssliving.org.

The Helpdesk will not be staffed on Christmas Day (December 25) or New Year’s Day (January 1), but we will have someone on call to handle emergencies. If your IT related issue cannot wait until the next business day and you need assistance on these dates, call the Helpdesk and follow the prompts to leave a message for the on-call technician.

If your issue is not time-sensitive (such as resetting your Workday password), please call or email the IT Helpdesk using the above contact information, and leave a message for the next business day.

IMPORTANT AFTER-HOURS INFORMATION:

  • When calling after hours, please state your full name
  • Tell us what communityand neighborhood (if applicable) you are from.
  • Please leave a call-back number!
  • Give a short summary of the issue you are experiencing. If you cannot describe the issue, tell us what you are trying to accomplish and the barriers you are encountering.

Remember: If we don’t know WHO you are, WHERE you are, and HOW to contact you, we can’t help you!

If an issue is very complicated or specialized, your Helpdesk technician may escalate your ticket to a team member in a specific area, such as HRIS (for Workday and PremiSys) or Payroll (for Kronos). These teams will continue to provide support, but calls will be routed through the Helpdesk.

Technology can be tough, but support through the IT Helpdesk makes it easier!